
Professional Debt Collector
4 days ago
As a seasoned Debt Recovery professional, you will play a pivotal role in fostering customer engagement and ensuring timely payments.
Key Responsibilities:- Customer Engagement
- Initiate contact with customers having overdue payments via phone calls, emails, and letters to negotiate repayment plans.
- Consistently follow up on promised payments and ensure adherence to agreed-upon repayment terms.
- Assessment & Negotiation
- Investigate and analyze customers' financial situations to propose appropriate and sustainable repayment solutions.
- Negotiate payment plans with empathy while maintaining a results-driven approach.
- Documentation & Reporting
- Maintain accurate records of all customer interactions, agreements, and follow-up actions.
- Prepare and submit regular reports on collection performance, outstanding debts, and customer updates.
- Issue Resolution
- Handle escalated customer complaints and inquiries professionally and efficiently.
- Collaborate with internal departments (e.g., legal and finance) to escalate and resolve complex cases as necessary.
- Compliance & Risk Management
- Ensure all debt collection activities comply with relevant legal regulations and company policies.
- Stay informed about changes in laws and industry best practices related to collections.
- Performance Targets
- Achieve monthly and quarterly collection goals set by the management.
- Utilize data and insights to improve collection strategies and increase recovery rates.
Requirements:
- Experience:
- Minimum 12 years of experience in debt collection or a similar role.
- Preference for experience handling both consumer and commercial debts.
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