Strategic IT Solutions Consultant

2 weeks ago


Chennai, Tamil Nadu, India Softcell Technologies Global Pvt. Ltd. Full time

Job Title: Strategic IT Solutions Consultant

Location: Chennai

Company: Softcell Technologies Global Pvt. Ltd.

About Softcell:

Softcell Technologies Global Pvt. Ltd. is a leading IT solutions provider with over three decades of experience in delivering cutting-edge technology solutions to enterprise customers. We specialise in integrating the latest IT infrastructure and software solutions to drive business success. As a trusted partner, we help our clients achieve their technology goals.

Job Overview:

As a Strategic IT Solutions Consultant at Softcell, you will play a crucial role in building and maintaining long-term relationships with our enterprise customers. Your expertise will ensure our clients' technology investments align with their business objectives. This role requires a blend of technical expertise, business acumen, and exceptional communication skills.

Key Responsibilities:

  • Trusted Advisor and Mentor: Serve as the primary technical contact for clients, providing expert advice and guidance to maximise the value of their IT investments.
  • Technical Alignment: Understand the client's business objectives and align technology solutions to meet these goals effectively.
  • Technology Advocacy: Advocate for best-in-class technology solutions that drive business growth and ensure clients are equipped with the latest innovations.
  • Account Management: Manage and nurture client relationships, ensuring high levels of customer satisfaction, retention, and growth.
  • Pre-Sales and Post-Sales Support: Collaborate with the sales team during the pre-sales process and continue to provide technical support after implementation.
  • Project Tracking and Coordination: Oversee the implementation of IT solutions, ensuring projects are delivered on time and within scope, while addressing any technical challenges that arise.
  • Knowledge Sharing: Educate clients on new features, upgrades, and best practices to optimise their use of our solutions.
  • Reporting and Documentation: Provide regular updates and reports to clients and internal teams on the status of projects and ongoing support activities.

Qualifications:

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications (e.g., PMP, ITIL, or relevant vendor certifications) are a plus.
  • Experience: 5+ years of experience in a similar role, preferably within a Systems Integrator or IT solutions provider.
  • Technical Skills: Strong understanding of IT infrastructure, cloud computing, cybersecurity, and enterprise software solutions.
  • Communication: Excellent verbal and written communication skills, with the ability to translate complex technical concepts into business language.
  • Problem-Solving: Proven ability to diagnose and resolve technical issues, with a focus on delivering solutions that meet client needs.
  • Customer-Focused: Demonstrated track record of maintaining strong customer relationships and driving client success.
  • Project Management: Experience managing multiple projects simultaneously, with a strong ability to prioritise and meet deadlines.

What We Offer:

  • Growth Opportunities: Softcell is committed to the professional development of our employees. We provide ample opportunities for career advancement and skill enhancement.
  • Innovative Environment: Work in a dynamic, forward-thinking company that values innovation and collaboration.
  • Competitive Compensation: We offer a competitive salary and benefits package, including health insurance, retirement plans, and performance-based bonuses.

How to Apply:

If you are passionate about technology and customer success, and you have the skills and experience to thrive in a fast-paced environment, we would love to hear from you Please submit your resume and cover letter via [insert contact method].



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