
Voice Process Trainer
2 weeks ago
Job Opportunity:
The International Voice Process Training Manager is responsible for identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers.
Key Responsibilities Include:
- Developing and implementing overall or individualized training and development plans that address needs and expectations
- Conducting effective induction and orientation sessions to ensure new employees understand the company's culture, policies, and procedures
- Monitoring and evaluating training programs' effectiveness, success, and ROI periodically, reporting on them to stakeholders
- Enhancing current training methodologies and frameworks to improve knowledge retention and application
- Collaborating with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
- Maintaining a keen understanding of training trends, developments, and best practices to stay up-to-date in the industry
Required Skills and Experience:
- At least 1 year of experience as a Training Manager in a BPO or equivalent role as Deputy Manager Training in an International BPO (Customer service)
- Experience in International Voice Process is mandatory
Additional Requirements:
- Ability to work shifts 24*7 and willing to relocate
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