
Process Training Specialist
2 weeks ago
Job Title: Process Trainer
The Process Trainer will oversee the development and implementation of training programs for our team members.
Main Responsibilities:
- To design, develop, and deliver training sessions that meet the needs of our employees.
- To provide feedback and coaching to agents on process, quality, and best practices.
- To maintain competency by undergoing regular certification and staying updated on new products.
- To analyze data critically and maintain track records of performance.
Critical Skills Required:
- Excellent communication skills (verbal and written).
- Flexibility to work in shifts, preferably afternoon shift.
- Knowledge of UK Mortgages.
- Experience working with Microsoft applications such as Excel, Word.
- Attention to detail to ensure accuracy.
- Ability to conduct detailed investigations and research solutions to close open items.
- Result-oriented and client-focused.
Selection Criteria:
- Graduate in any stream.
- Minimum 3+ years experience in UK Mortgages, preferably E2E.
- Citizen of India or allowed to work in India.
- Above the age of 18 Years.
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