Senior Contact Center Engineer

1 day ago

Vellore, Tamil Nadu, India beBeeContactCenterSolutionsExpert Full time ₹ 1,49,99,999 - ₹ 2,49,99,999

Job Title: Contact Center Solutions Expert

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This is a challenging role that requires expertise in designing, deploying, and supporting complex contact center solutions using cutting-edge technologies. The successful candidate will have experience with Cisco UCCE and CUCM, as well as other contact center platforms.

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  • Design and deploy contact center solutions utilizing industry-leading technologies
  • Develop and implement IVR self-service scripts using Cisco and third-party platforms
  • Integrate and configure Nuance TTS/STT functionality for enhanced IVR experiences
  • Configure and troubleshoot Cisco Cube (Cisco Unified Border Element), VoIP gateways, SIP and ISDN trunks, and dial-peers
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Technical Skills & Experience:

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  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting
  • Expertise in call flow design, routing scripts, CVP IVR, and peripheral applications
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management
  • Proven track record in Nuance TTS/STT integration, testing, and troubleshooting
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Qualifications:

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  • Bachelors Degree in Information Technology/Computer Science/Engineering (or equivalent experience)
  • Preferred: CCNP, CCIE Collaboration, or CCNA Voice
  • Experience working across multi-vendor environments (Avaya, NICE CXOne, BrightPattern, Five9 etc.) is a plus

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