Senior Telephony Solutions Manager

2 days ago

Vellore, Tamil Nadu, India beBeeTelephony Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Description:

">
  • A highly skilled Senior Telephony Solutions Manager is required to lead our team in delivering innovative solutions that enhance customer interactions and streamline operations.
">Main Responsibilities">

We are looking for a professional with extensive experience in cloud-based contact center solutions, project implementation, and team management. The successful candidate will be responsible for developing and executing strategies that align with organizational goals, establishing implementation strategies, and ensuring quality of delivery and uptime of IT infrastructure.

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  • Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.
  • Develop disaster recovery plans and conduct testing to detect faults.
  • Engage with clients to understand their business objectives and translate them into technical requirements.
  • Design, engineer, and operate Global Super Contact Center Technology built on heterogeneous platforms, including Cloud Contact Center solutions like NICE inContact, Genesis, Amazon Connect, and Audio codes.
  • Work closely with business units, IT departments, and external vendors to align telephony solutions with business objectives.
  • Provide subject matter expertise and guidance on best practices.
">Key Requirements">
  • Bachelor's degree in Engineering or relevant field.
  • 10+ years' overall experience.
  • Good understanding of Contact Center domain.
  • Project/implementation experience is mandatory.
  • Good experience in team management.
  • Certifications in contact center management or NICE CXone platforms are advantageous.
">Additional Skills">
  • Strong operational experience, understanding of systems maintenance, licensing, configurations, and disaster recovery.
  • Fair understanding of Network basics, additional certifications in voice/network stream would be beneficial.
  • Compliance and security-related understanding with respect to voice devices and various platforms.
  • Forward-looking with good industry trends and forthcoming technologies in the voice arena.
  • Strong experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments.
  • Ability to work effectively on multiple projects at a time.
  • Excellent verbal and written English communication, interpersonal, and customer service skills.
"]},

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