Salesforce Operations Analyst

2 weeks ago

Coimbatore, Tamil Nadu, India beBeebusiness Full time ₹ 15,00,000 - ₹ 20,00,000

**Job Title:** Salesforce Business Analyst

About the Role:

This individual contributor position offers an exciting opportunity to work alongside a talented team with diverse backgrounds. As a key member, you will be responsible for analyzing business needs and developing solutions to improve our business processes.

We are seeking an experienced professional who can drive identification of requirements across business units and identify system processes through evaluation of business objectives, drivers, and success metrics.

The ideal candidate will have strong analytical skills, excellent communication abilities, and experience working in a team-oriented environment. They will also be able to present ideas in user-friendly language and interface on business and technical concepts.

Key Responsibilities:

  • Drive identification of requirements across business units and identify system processes through evaluation of business objectives, drivers, and success metrics.
  • Document business requirements and detailed functional and technical specifications from multi-department stakeholders for review and delivery to the development team using agile model as well as develop epics, user stories, and their acceptance criteria for agile delivery.
  • Evaluate, analyze, and communicate system requirements on a continuing basis, and maintain system processes, including the delivery of regular status reports to all appropriate parties.
  • Participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages.
  • Identify change management processes and techniques to handle change within a business with minimal disruption to business activities.
  • Design agile change strategies to help navigate the transformation process and prepare for future releases.
  • Maintain awareness of best practices including processes and technology and identify opportunities for improvement of existing functionality.
Requirements:
  • Technical Skills Preferred/Required:
    • Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required.
    • Change management experience preferred.
    • Project management experience preferred.
    • Salesforce Business Analyst Certification preferred.
    • Salesforce Administrator Certification preferred.
    • Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options.
  • Other Skills Required:
    • Excellent listening, communication, facilitation and presentation soft skills.
    • Ability to define and communicate the

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