Senior Order Management Specialist

6 days ago

Pune, Maharashtra, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000
Order Management Opportunity

We are seeking a skilled and customer-focused individual to join our team as an Order Management Representative.

Key Responsibilities:
  • Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.
  • Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries.
  • Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
  • Communicate with internal team members to resolve order-related issues.
  • Analyze and resolve complex customer complaints, escalating issues to management as necessary.
  • Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.
Requirements:
  • Experience: 1-2 years of customer service experience, preferably in Order Management.
  • Skills:
    • Excellent communication skills, problem solving and analytical skills.
    • Strong attention to detail and ability to multitask.
    • Proficiency in Microsoft Office.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Language: Fluency in English (written and verbal) is required.

This role requires strong communication and problem-solving skills. If you are a motivated and customer-focused individual who enjoys working in a dynamic environment, we encourage you to apply for this position.

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