Life Insurance Operations Specialist

11 hours ago

Mumbai, Maharashtra, India beBeeOperational Full time ₹ 7,50,000 - ₹ 10,00,000

We are seeking a seasoned operations professional to join our life insurance team. This role is responsible for ensuring timely and accurate processing of insurance applications received post sourcing and successful closure at the front-end.

The ideal candidate will be responsible for managing operational activities related to new business and policy servicing in a seamless manner, ensuring SLAs and TAT management as per prescribed standards and maintaining quality parameters.

  • Processing and adherence to TAT, SLA management for all New Business and Policy servicing transactions for life insurance business
  • First level spoc for handling channel expectations and escalations
  • Demonstrate adequate controls and measures for the transactions executed by the operations unit
  • Tracking and reporting of all deviations noted with superiors and department heads
  • Responsible for productivity tracking and management of team and function in order to operate in a cost effective manner
  • Manage defects by co-ordinating with relevant stakeholders and ensuring timely redressal
  • Identify bottlenecks in the processing lifecycle and encourage implementation of ideas towards mitigation of material risks
  • Ensure process documentation and repository maintenanace of all applicable functions are in order and updated
  • Responsible for all functional reporting and MIS management for relevant stakeholders
  • Responsible for performance management of key metrics and operational parameters for the team and the operations unit
  • Undertake effective vendor management and ensure adherance to defined scope of work

Requirements

We are looking for a candidate with:

  • Proficiency in Microsoft Office especially MS Excel & MS Powerpoint
  • Good Communication Skills for liaison with various departments
  • Good knowledge of life insurance concepts with operational and servicing background
  • Experience in client facing roles and exposure to life insurance systems and applications
  • 5-7 years of experience

What We Offer

A competitive salary package and benefits.

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