F&B Technology Solutions Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeDeployment Full time ₹ 50,00,000 - ₹ 1,00,00,000
Customer Success Deployment Officer

Job Description:

Sapaad is a unified commerce platform delivering software solutions for the food and beverage industry.

Our flagship product has achieved remarkable success, empowering thousands of F&B businesses across 40+ countries.

We are seeking dynamic, creative individuals who thrive in a fast-paced environment and are passionate about web and mobile technologies.

This role combines technical expertise, customer engagement, and product advocacy to deliver world-class solutions and support.

You'll work on a global SaaS product trusted by thousands of restaurants.

Key Responsibilities include leading deployments, onboarding, and customer training.

Engage directly with customers to drive satisfaction and success.

Collaborate with a fast-paced, innovative team of developers, designers, and product experts.

Primary Objectives:

  • Develop a deep understanding of our software products and services.
  • Act as the primary point of contact for customers, building trust-based relationships.
  • Understand each client's business requirements and configure their account accordingly.
  • Lead onboarding and deployment activities at customer sites.
  • Conduct training sessions for restaurant staff.
  • Share best practices to help restaurants maximize the value of our product.
  • Provide remote and on-site support, ensuring high availability for customers.
  • Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes.
  • Escalate critical issues promptly while coordinating with internal teams for resolution.

Requirements:

  • 0–2 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains.
  • Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks).
  • Excellent communication skills in English and at least one regional Indian language.
  • Ability to train and educate end users across different roles.
  • Strong problem-solving skills, independent thinking, and ability to work under pressure.
  • Highly available and willing to travel locally within the assigned metro city for client visits.
  • Passion for technology, customer success, and delivering great user experiences.

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