
City Operations Specialist
2 weeks ago
We are seeking an experienced City Operations Manager to lead our last-mile operations in India.
- Operational Leadership: Own the end-to-end operation of city-wide services to deliver high-quality services to customers.
- Talent Management: Oversee the management of ground staff, including recruitment, training, deployment, uptime, servicing, and utilization.
- Process Enhancement: Analyze processes to improve customer satisfaction metrics, reduce costs, and enhance service efficiency.
- Network Optimization: Design an optimized instant-delivery network to minimize delivery timelines and increase efficiency.
- Scalable Processes: Develop scalable processes that expand the value proposition and can be replicated in top cities across the country.
- Performance Monitoring: Create performance monitoring metrics using KPIs such as on-time delivery, service breaches, lost orders, and cost per service.
- Team Leadership: Build and lead teams of hub executives and recruiters.
- Marketing Strategy: Drive service staff acquisition through effective on-ground marketing efforts.
Candidates should possess:
- A minimum of 10-14 years of experience in driving business and last-mile operations.
- Experience handling operations P&L, large grey collar teams, and complex ground operations.
- Excellent data and analytical skills to own Performance Metrics.
- Fluency in English, Hindi, and Marathi.
Key Benefits:
- Competitive compensation package with Esops.
- Opportunity to work with a leading company in the quick-service industry.
- Chance to develop scalable processes that expand the value proposition.
Location: Nellore
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