Operational Resolution Specialist

2 days ago


Nellore, Andhra Pradesh, India beBeeResolution Full time ₹ 75,00,000 - ₹ 1,50,00,000
Job Title: Operational Resolution Specialist

About the Role

We are seeking an experienced Operational Resolution Specialist to join our team. As an Operational Resolution Specialist, you will be responsible for handling post-sales operations and customer escalations from learners and internal teams.

Key Responsibilities:

  • Analyze root causes of issues and implement preventive measures.
  • Collaborate closely with sales, delivery, tech, and support teams to ensure fast resolution.

Required Skills and Qualifications

  • 2-4 years of experience in call escalations in the EdTech industry.
  • Strong communication and conflict-resolution skills.
  • Ability to multitask and manage time effectively under pressure.

What We Offer

  • A comprehensive course curriculum that empowers learners worldwide.
  • Opportunities for sustainable career growth and job security.

Candidate Profile

  • A results-driven individual with a passion for problem-solving.
  • A team player with excellent communication skills.
  • A detail-oriented professional with strong analytical skills.


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