Exceptional Customer Support Specialist

1 day ago

Ahmedabad, Gujarat, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Customer Support Associate

We are seeking a highly motivated and customer-focused individual to join our team as a key contact for US-based clients, providing exceptional support and ensuring a positive experience.

The ideal candidate will handle inquiries, resolve issues, and maintain strong relationships through professionalism, empathy, and clear communication.

Main Responsibilities:

  • Serve as the primary contact for US clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products and services.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with industry knowledge to assist clients effectively.

Qualifications and Skills:

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and office software.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.

  • Exceptional Customer Experience Specialist

    5 hours ago

    Ahmedabad, Gujarat, India beBeeCare Full time ₹ 5,00,000 - ₹ 10,00,000

    Customer Service ExcellenceWe are seeking a skilled Customer Care Professional to provide exceptional service to our healthcare plan members.Respond to incoming calls and resolve member issues through verbal and written communication.Understand coverage and healthcare requirements by interacting with members on the phone.RequirementsMinimum 1 year of...

  • Customer Experience Enhancement Specialist

    4 days ago

    Ahmedabad, Gujarat, India beBeeSupport Full time

    Chat Support SpecialistIn this pivotal role, you will be responsible for resolving customer issues via chat services. Your exceptional communication skills will enable you to provide timely and effective solutions, transforming average customer experiences into exceptional ones.As a Chat Support Specialist, your key responsibilities will include:Responding...

  • Exceptional Customer Experience Specialist

    3 days ago

    Ahmedabad, Gujarat, India beBeeCustomerEngagement Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Engagement Professional">The ideal candidate is passionate about delivering exceptional customer experiences through proactive issue resolution and effective communication.">Key Responsibilities:">">Communicate with customers via various channels, ensuring their needs are met and resolved efficiently.">Provide knowledgeable answers to...

  • Sales and Customer Support Specialist

    3 hours ago

    Ahmedabad, Gujarat, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 15,00,000

    Job TitleWe're seeking a Sales and Customer Support professional to drive business growth and deliver exceptional customer experiences.This role involves building trust, solving problems, and providing excellent support to our customers at every step.Key Responsibilities:Drive sales growth while ensuring customer satisfaction.Build strong relationships with...

  • Customer Support Specialist Role

    3 days ago

    Ahmedabad, Gujarat, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 5,00,000

    Customer Support RepresentativeWe seek a seasoned professional with at least 1 year of experience in customer support and a functional understanding of ERP systems. The ideal candidate will be soft-spoken, patient, and skilled in delivering exceptional customer service.Provide timely support and assistance to customers.Troubleshoot and resolve customer...

  • Customer Support Specialist

    1 day ago

    Ahmedabad, Gujarat, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,40,000

    We are seeking a skilled professional to join our organization in the role of Customer Support Specialist.Key Responsibilities:Customer ResolutionStatus Updates and CommunicationTroubleshooting and Problem SolvingCross-Functional CollaborationThe ideal candidate will have a solid understanding of commerce platform concepts, procedures including online...

  • Customer Support Executive

    1 day ago

    Ahmedabad, Gujarat, India Plus Markets Full time

    Company DescriptionAt Plus Markets, we empower traders to turn their skills into income without risking personal capital. Through our simulated trading platform, we offer real payouts, seamless execution, and dedicated support every step of the way. As a trusted proprietary trading firm, we provide fair challenges, cutting-edge technology, and a system that...

  • Technical Support Specialist

    1 day ago

    Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 75,00,000

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for diagnosing and resolving complex technical issues in coordination with our internal team. You will provide on-site technical support to customers and be willing to travel to customer sites in the region for...

  • Technical Support Specialist

    1 day ago

    Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 75,00,000

    Job Title: Technical Support Specialist">As a technical support specialist, you will play a critical role in ensuring the smooth operation of our products. Your primary responsibility will be to diagnose and resolve complex technical issues, often in collaboration with internal teams.">Key Responsibilities:">">Diagnose and resolve technical issues through...

  • Customer Support Representative

    3 days ago

    Ahmedabad, Gujarat, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Customer Support RepresentativeWe are seeking a skilled Customer Support Representative to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our customers through various communication channels.This is a challenging and rewarding role that requires strong problem-solving...