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Compliance Customer Support Specialist
1 month ago
About DAT Freight & Analytics
DAT Freight & Analytics is a leading provider of transportation and logistics solutions, dedicated to empowering businesses to make informed decisions and drive growth. With a rich history of innovation and a commitment to excellence, we continue to transform the industry through cutting-edge technology and a passion for customer success.
The Opportunity
We are seeking a highly skilled Compliance Representative to join our Network Governance Team in Bangalore, India. As a key member of our team, you will leverage your expertise in compliance and customer service to drive exceptional results and contribute to our mission of delivering unparalleled value to our customers.
Candidate Profile
- Ambitious and organized, with a strong ability to communicate complex ideas effectively.
- Proven track record of resolving customer issues through active listening and product knowledge.
- Excellent documentation skills and a commitment to producing high-quality work.
- Advanced customer service skills and a passion for delivering exceptional experiences.
- Skilled at handling complex situations and empathizing with customers.
Key Responsibilities
- Handle inbound compliance-related calls and emails with professionalism and expertise.
- Review requests for service and confirm customer eligibility in accordance with established criteria.
- Monitor credit reviews and research new accounts to ensure compliance with DAT and Federal Highway Administration regulations.
- Verify and validate broker and carrier authority, facilitating disagreements and collecting funds on behalf of carriers.
- Maintain accurate and up-to-date customer records, ensuring seamless customer experiences.
- Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.
Requirements
- 2-3 years of experience in a phone queue or professional office environment, with a strong background in customer service and record-keeping.
- Direct experience in capturing and verifying details related to insurance or trucking broker and carrier authority is highly desirable.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- A high degree of accuracy and attention to detail, with a strong ability to multitask and prioritize tasks.
- A bachelor's degree in a relevant field, with a strong foundation in business principles and practices.
Why DAT Freight & Analytics?
We are a dynamic and innovative company, committed to empowering our employees to grow and succeed. As a valued member of our team, you will enjoy a competitive salary and benefits package, opportunities to work on impactful projects, and a collaborative and supportive team culture. Join us in shaping the future of transportation and logistics, and discover the rewards of working with a company that values diversity, equity, and inclusion.
