E-Learning Support Specialist
2 weeks ago
Key Responsibilities:
* Provide Level 2 support services for customer issues via phone, email, and other channels
* Reproduce, troubleshoot, and diagnose technical issues to resolve customer complaints
* Escalate complex issues to Level 3 support according to established procedures
* Ensure timely resolution of customer issues, meeting Service Level Agreements (SLAs) and best practices
* Contribute to knowledge management by documenting best practices, procedures, and technical solutions
Requirements:
* 1+ year of experience in Moodle support and/or development
* 1+ year of experience in customer-facing application support roles
* Strong customer service skills and excellent written and verbal communication
* Technical troubleshooting and issue documentation expertise
What We Offer:
* Opportunity to work with a dynamic team
* Professional growth through training and development
* Collaborative work environment
* Flexible work arrangements
* Recognition and rewards for outstanding performance
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