
Zonal Operations Manager
2 weeks ago
Job Title: Zonal Operations Manager
We are seeking a seasoned professional to lead our zonal operations team. As a Zonal Operations Manager, you will be responsible for overseeing the day-to-day activities of the team, ensuring that all tasks are completed efficiently and effectively.
Key Responsibilities:
- Lead tele collections and field interventions across multiple agencies at the zonal level.
- Drive process targets, ensure business goal alignment, and monitor strategy implementation.
- Coordinate with internal functions for workforce planning, infrastructure, and cost efficiency.
- Mentor, review, and manage team performance and employee development initiatives.
Requirements:
- 10+ years of experience in tele collections and agency management, preferably in NBFCs.
- Strong leadership and stakeholder coordination abilities.
- Proficiency in dialer management, shrinkage control, and forecasting.
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