Zonal Operations Manager

2 weeks ago


Gurgaon, Haryana, India beBeeTelecollections Full time ₹ 90,00,000 - ₹ 1,50,00,000

Job Title: Zonal Operations Manager

We are seeking a seasoned professional to lead our zonal operations team. As a Zonal Operations Manager, you will be responsible for overseeing the day-to-day activities of the team, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:

  • Lead tele collections and field interventions across multiple agencies at the zonal level.
  • Drive process targets, ensure business goal alignment, and monitor strategy implementation.
  • Coordinate with internal functions for workforce planning, infrastructure, and cost efficiency.
  • Mentor, review, and manage team performance and employee development initiatives.

Requirements:

  • 10+ years of experience in tele collections and agency management, preferably in NBFCs.
  • Strong leadership and stakeholder coordination abilities.
  • Proficiency in dialer management, shrinkage control, and forecasting.

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