
Financial Services Professional
3 days ago
Are you passionate about delivering exceptional customer experiences and contributing to a high-performing team?
Job DescriptionWe serve millions of customers globally, providing them with innovative banking solutions that cater to their diverse needs.
Our international network enables us to deliver on our purpose of opening up a world of opportunity by providing our customers with borderless banking capabilities and exceptional wealth management services.
- Key Areas of Operations:
- Retail Banking and Wealth Management
- Asset Management
- Global Private Banking
- Insurance
- Contributes to improving productivity in the team
- Branch hygiene standards are maintained
- Ensures positive customer experience and manages complaints/escalations
- Establishes mutual respect and trust in dealing with others
- Adherence to overall operational standards set by the bank
- Complies with applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy while undertaking various day-to-day operations
- Remains alert and promptly reports to the Sanctions Officer or Line Manager if a customer is found engaging in sanction evasion activities or violating AML policy or any other related procedures
- Understands legal responsibility for being vigilant for unusual activity and reporting it
- Supports Country or Regional FCC AML Office or AML Investigations by providing additional information when required
- Attends and completes AML and Sanctions-related training within the mandated timeframe
- Understands consequences of failing to attend or complete training as mandated by the AML Education Lead
- Requests additional AML training deemed necessary or appropriate to perform job duties through entity manager
- Demonstrates understanding of PEP acceptance, prohibition, CDD & EDD guidelines to ensure INM RBWM compliance with PEP LoBP
- Identifies high-risk indicators for various products and services offered by INM RBWM, such as cash, insurance, credit cards, etc.
- Ensures all records are obtained for INM RBWM customers or new-to-bank customers for any products and services provided by HSBC, following laid-down processes
- Follows prescribed process while dealing with non-HSBC customers' requests for monetary instruments and wire transfers
- Ensures adherence to regulatory guidelines and internal AML & Sanction Policy of HSBC, including pouch and mail, monetary instruments, cash services, and payment transparency LOB Procedures
- Is aware of AML risk posed by pouch and mail, monetary instruments, cash services, and wire transfer services and undergoes mandatory training
- Takes necessary remediation steps in case of any breach or non-adherence to policy laid down in LOBP
- Undertakes necessary due diligence to ensure transaction nature syncs with customer profile; else raises to line manager for further clarification
- Communicates scope of services of various products and services offered and those prohibited due to guidelines laid down in LOBP effectively and politely
- Ensures adequate due diligence undertaken by individual/team to ensure transaction nature syncs with customer profile
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