VP/AVP Remediation Analytics
3 weeks ago
Functional Remediation Coordinator (FRC) oversee simple and moderately complex consumer remediations ensuring successful execution under the guidance of senior leadership or remediation frameworks. This role requires collaboration across various functions, including process owners, subject matter experts (SMEs), and compliance teams, to implement remediation plans effectively. The FRC will engage with Issue owners, functional leaders and other stakeholders to define expectations, provide project updates, and drive the resolution process forward under established guidelines and procedures.
Essential Responsibilities:
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Manages portfolio of simple and moderately complex remediations with clearer population identification and established resolution paths. Partner with process owners, SMEs, and Analytics to identify impacted customer populations and assess the nature and extent of harm requiring remediation.
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Learn and apply business operations knowledge to help identify possible downstream impacts.
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Supports SFRC by providing data or assistance on larger remediations.
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Identifies potential inefficiencies and provided feedback to improve process execution.
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Partner with Analytics team to ensure proper creation of all execution files, assist in the research and resolution of accounts that have failed remediation, escalate if needed.
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Provide regular and detailed updates on project milestones, risks, expected timelines, and resolution outcomes to key stakeholders.
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Facilitate seamless stakeholder communication, resolve conflicts, and address escalations with confidence and tact.
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Work closely with issue owners and functional leaders to define expectations, manage deliverables, and secure actionable commitments for remediation efforts.
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Foster collaboration across departments such as Compliance, Legal, Operations, Growth, CD& Sales, and Finance to ensure coordinated execution of remediation plans.
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Identify gaps or risks in the remediation and escalate issues to relevant parties in a timely manner.
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Perform other duties and/or special projects as assigned
Required Skills/Knowledge:
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Bachelor's degree in a financial or business-related field
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1+ years of Project Management Experience within Financial Service
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Minimum of 5 years' experience in a financial services industry, operations, or customer service, sales, digital servicing setting or in lieu of a degree 7+ years of experience.
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Highly effective in fostering alignment across cross-functional teams, setting expectations, and maintaining accountability.
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Proficient with Microsoft Excel & PowerPoint
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Excellent interpersonal, analytical, organizational, written and verbal communication skills.
Desired Characteristics:
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Experience with system ( FDR, Workstation, ACM, DM10, Vision Plus, etc. )
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Experience working in agile environments
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Solid understanding of assigned business functional area.
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Creative problem solving skills
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Experience with Issue management processes and procedures
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Excellent interpersonal, analytical, organizational, written and verbal communication skills.
Eligibility Criteria:
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Minimum of 5 years' experience in a financial services industry, operations, or customer service, sales, digital servicing setting or in lieu of a degree 7+ years of fin
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