AVP, Remediation Governance

Job Description:

RoleTitle: AVP, Remediation Governance (L11)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview: The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. 

Role Summary/Purpose: 

The AVP, Remediation Governance is responsible for driving consistent remediation approaches and mitigating program risk across Synchrony using a Governance lens. This role will work closely with functional leaders and other Remediation Center of Excellence leaders to provide comprehensive documentation, guidelines, routines, and oversight that enables compliant remediation efforts across Synchrony.   

Key Responsibilities: 

• Partner with other Remediation COE teams to develop and maintain all documentation needed to support the SYF Remediation process.  

• Coordinate and attend Business Tollgates for determination of process change impact to Remediation Standards Change Management consideration. Analyze and prepare determination of Business Change materiality impact. 

• Coordinate weekly Remediation Tollgate agenda, collect artifacts and summarize meeting minutes. 

• Liaison with remediation partners including Issue owner, Issue reviewer, Functional Remediation Coordinator and COE Leadership for scheduling Intake Forum Agenda and documentation preparation until transitioned of oversight to Functional Remediation Coordinator Leader & Scrum Master for new Scrum Intake series 

• Maintain Synchrony's Remediation Guideline Repository and update/review cadence to ensure that Functional Remediation Coordinators, Remediation COE Leaders, Legal & Compliance, and other teams participating in remediations have access to up to date, approved, and easy to follow guidelines.   

• Provide inputs for the Remediation process PRC/RCSA, Business Continuity, and other evidence process support activities for Remediation Governance. 

• Support cross-functional collaboration sessions such as Project Eagle Working Group and Stakeholder routines, to ensure calibration and timely communication between the Remediation COE, functional SME's/FRC's, Compliance, and Finance regarding Remediation process and Governance impact 

• Keep business leaders informed about their remediation actions in the workflow and emerging risks through ongoing communication and escalation.   

• Develop and implement process improvements raised through workflow Enhancement process that ensures the remediation process evolves with the changing risk landscape anchoring to Governance guardrails.    

• Deliver specific remediation project specific details and trends as needed from remediation actions/workflows. 

• Perform other duties and/or special projects as assigned. 

Qualifications/Requirements: 

• Bachelor's degree and 6+ years of experience in a regulated and matrixed Financial Services organization. In lieu of a degree, 8+ years of experience in a regulated and matrixed Financial Services organization.  

• Solid understanding of the consumer credit lending lifecycle and card programs.  

• Experience communicating with senior levels of management in a regulated environment.  

• Demonstrated process design and change management experience.  

Desired Characteristics: 

• Experience with Compliance and audit engagements 

• Experience as a Functional Remediation Coordinator or have remediation knowledge  

• Knowledge and understanding of relevant legislation, regulations, risk, and policies 

• Proven ability to direct employees across multiple locations and operations and work in a matrix-type organization 

• Strong written communication, presentation, and relationship building skills 

• Strong project planning, tracking, and reporting skills 

• Ability to handle sensitive issues with uncompromising integrity and confidentiality 

Eligibility Criteria:  

Bachelor's degree and 6+ years of experience in a regulated and matrixed Financial Services organization. In lieu of a degree, 8+ years of experience in a regulated and matrixed Financial Services organization. 

Work Timings: 08:00 AM to 05:00 PM (EST) 

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal)

• L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• Employees at L9+ are eligible to apply.

Grade/Level: 11

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