Service Delivery Unit Lead

1 day ago

Madurai, Tamil Nadu, India beBeeLeadership Full time ₹ 7,20,000 - ₹ 16,20,000

Job Opportunity: Assistant Manager, SDU

Key Responsibilities:
  • Strategic Leadership: Direct and coach internal delivery teams to ensure high-quality client management.
  • Operational Oversight: Manage daily operations of each client team to achieve client satisfaction, work quality, and efficiency.
  • Critical Problem Solving: Analyze root causes of high-impact client issues and execute necessary changes to resolve them.
  • Business Growth Strategies: Identify opportunities to enhance client experience and drive business growth through proactive initiatives.

The ideal candidate will have a minimum of 8 years of experience in Service Delivery Unit management. Experience in US Healthcare, US Mortgage, US Insurance, and International BPO Operations is preferred.

Essential Qualifications: Proven track record of success as an Assistant Manager, excellent leadership and problem-solving skills, ability to analyze complex situations and implement effective solutions.

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