Site Reliability Leadership Role

2 days ago


Kolkata, West Bengal, India CloudHire Full time

**Job Summary**

CloudHire is seeking a seasoned Technical Operations Manager to lead our Site Reliability Engineering (SRE) team. As a key member of our leadership team, you will be responsible for ensuring the operational excellence and high-performing culture of our SRE function.

**Responsibilities:**

  • Team Leadership: Provide strategic direction and mentorship to a remote team of Site Reliability Engineers, ensuring alignment with organizational priorities and goals.
  • Operational Oversight: Oversee team operations, including incident management, technical support, and infrastructure maintenance, ensuring efficient issue resolution and high customer satisfaction levels.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams, including Product, Engineering, and Operations, to address customer needs and improve platform performance.
  • Strategic Planning: Participate in strategic planning and contribute to the continuous improvement of the SRE function, driving greater efficiency and reliability.

**Requirements:**

  • Leadership Experience: Proven experience managing technical teams, preferably in Site Reliability Engineering, DevOps, or a related field.
  • Technical Background: Strong technical background in cloud computing and infrastructure management, particularly with AWS and Linux-based systems.
  • Communication Skills: Excellent written and oral English communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.

**Preferred Qualifications:**

  • AWS Certification: AWS certification (any level).
  • Customer-Facing Experience: Experience leading customer-facing technical teams, with a focus on improving service delivery.
  • Security Knowledge: Knowledge of security best practices and governance in cloud environments.

**About CloudHire:**

We are a fast-paced, innovative company that values operational excellence and customer satisfaction. We offer a dynamic work environment and opportunities for professional growth and development.



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