Operational Excellence Transformation Specialist

2 days ago

Agra, Uttar Pradesh, India beBeeOperational Full time ₹ 50,00,000 - ₹ 1,20,00,000

Job Title:

Operational Excellence Lead

We are seeking an experienced Operational Excellence Lead to oversee and optimize our end-to-end business operations while ensuring high-quality service delivery.

This role involves client management, people & performance management, and cross-functional team leadership with a focus on process efficiency stakeholder collaboration and business growth.

Key Role Deliverables:

  1. Develop and implement operational excellence frameworks tailored to our company's vertical
  2. Design and implement operational excellence frameworks suited for the industry
  3. Formulate and manage detailed KPI tables across all businesses in e-commerce domains
  4. Identify and lead improvement initiatives in internal business/operational processes
  5. Drive innovation and automation for waste elimination and efficiency improvements
  6. Engage the employee base in various operational excellence initiatives
  7. Provide service delivery support to process owners located at different locations including people management performance tracking financial analysis and ensuring teams adhere to company policies and standards
  8. Ensure adherence to service levels as defined by clients
  9. Headcount management and coordination at client sites

Project & Team Management:

  • Oversee multiple projects across different Lines of Business (LOBs) ensuring timely delivery and quality standards
  • Lead a diverse team of 20+ members including Business Analysts Process Excellence Leads/AMs and content developers
  • Foster a collaborative and high-performance culture by setting clear goals mentoring team members and driving accountability

Operational & Process Excellence:

  1. Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery
  2. Work closely with Process Excellence Analysts to standardize operations reduce inefficiencies and drive continuous improvement
  3. Leverage data insights to track performance optimize processes and ensure compliance with internal and client-defined SLAs

Required Skills and Qualifications:

  • Currently working as at least an Assistant Manager or Manager for 2+ years
  • Strong Analytical Problem-Solving Skills
  • Demonstrated project program management skills
  • Extensive understanding of mistake proofing and automation tools
  • Lean Six Sigma Green Belt certified or Black Belt trained would be an added advantage
  • Experience in E-commerce Internet Industry either directly with organizations in this space or indirectly as a service provider would be an added advantage
  • People management skills
  • Great communication skills Self-Motivated Independent worker Excellent interpersonal skills
  • Strong stakeholder and client management skills
  • Ability to lead and manage a diverse team across multiple functions
  • Excellent analytical problem-solving decision-making abilities
  • Proficiency in project management tools reporting dashboards and financial systems is a plus

Benefits:

Work from Client location leading ecom shopping website

5 Days work India work hours

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