Retail and QSR Operations Transformation Specialist

13 hours ago

Agra, Uttar Pradesh, India beBeeOperations Full time ₹ 90,00,000 - ₹ 1,80,00,000
Job Title:

Senior Operations Transformation Specialist

Are you a results-driven professional looking to lead business transformation initiatives across retail and quick-service restaurant (QSR) operations? Our team is seeking an experienced Senior Operations Transformation Specialist to help drive change and growth within our clients' organizations.

Key Responsibilities:

  • Client Engagement & Discovery: Conduct in-depth workshops to understand client pain points, business processes, reporting, and dashboarding needs. Translate business requirements into functional specifications.
  • Techno Functional Aspects: Take the functional specifications derived from the workshop and translate them into technical fit documents. Identify and highlight feature/reporting/dashboarding gaps. Collaborate with technical teams to configure and deploy systems aligned with business goals.
  • Stakeholder Collaboration: Serve as a trusted advisor to marketing, operations, and IT teams. Ensure alignment between business strategy and technology roadmap.
  • Effective Onboarding: Ensure all functional specifications are deployed in the software (reports, dashboards, models, audiences, etc.). Train super users of our clients on the platform. Explain the support mechanism and set cadences for support/business-related queries.

Required Skills & Qualifications:

  • 5+ years of experience in retail or QSR consulting, business analysis, or solution delivery.
  • Strong understanding of retail/QSR operations: POS, loyalty, CRM, inventory, and customer experience.
  • Knowledge of Marketing Automation tools & how they function.
  • Familiarity with analytics platforms (e.g., Power BI, Tableau, Google Analytics) is preferred.
  • Excellent communication, stakeholder management, and presentation skills.
  • Ability to work in fast-paced, client-facing environments.

About Us:

We help consumer businesses maximize customer value by automating decision-making across their retail business lifecycle, with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain.

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