Operational Excellence Specialist

15 hours ago

Agra, Uttar Pradesh, India beBeeProcess Full time US$ 1,50,000 - US$ 2,00,000

Job Overview

We seek a Process Excellence Specialist to drive continuous improvement and transformation in our operations.

As a member of our team, you will work with driven and supportive individuals who are passionate about building a fulfilling career and making a meaningful impact.

Responsibilities:

  • Continuous Improvement & Transformation
    • Apply Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity across multiple sites and functions.
    • Lead transformational initiatives to adapt operations in line with evolving industry and market trends.
    • Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.
    • Lead SLA baselining, AHT optimization, and KPI tracking to meet and exceed operational targets.
  • Project Leadership & Delivery
    • Prioritize, scope, and execute high-impact improvement projects, ensuring delivery within budget, timelines, and defined benefits.
    • Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
    • Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.
  • Stakeholder Collaboration & Change Management
    • Build and maintain relationships across functions to identify improvement opportunities and implement measurement systems.
    • Partner with IT to align on current and future technology needs for process optimization.
    • Drive change management initiatives to embed a culture of continuous improvement and operational excellence.
    • Coach and mentor stakeholders at all levels to adopt Lean principles and best practices.
  • Performance Measurement & Governance
    • Define and monitor Key Performance Indicators (KPIs) to measure process efficiency and project impact.
    • Establish governance frameworks to sustain improvements and track benefit realization.
    • Collaborate with leadership to ensure strategic alignment and delivery of organizational goals.

Requirements:

Education: Bachelor's Degree required; MBA preferred.

Certification: Certified Six Sigma Black Belt (mandatory; Green Belt acceptable with significant Black Belt project experience).

Experience:

  • Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.
  • Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement.
  • Technical Skills: Minitab, MS Excel, MS PowerPoint; experience in analytics and statistical problem-solving.

Soft Skills:

  • Strong quantitative and analytical problem-solving ability.
  • Ability to influence without authority and inspire cross-functional teams.

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