Training and Development Expert

3 days ago


Bengaluru, Karnataka, India beBeeTrainer Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title:

Senior Training Professional

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  • Develop and maintain training programs to improve customer service skills, product knowledge, and overall performance.
  • Conduct comprehensive training sessions for new support team members, focusing on soft skills, customer interaction techniques, and process knowledge.
  • Provide constructive feedback and coaching to agents to enhance their performance and address any skill gaps.

 

Key Responsibilities:

  • Design and deliver new hire training programs for call center representatives.
  • Collaborate with other trainers and stakeholders to ensure training programs meet organizational needs and are effective.
  • Develop onboarding plans for new hires, monitor their progress, and provide ongoing support during the OJT period.

 

Requirements:

  • Proficient in Microsoft Office (PowerPoint, Word, Excel) and experience in soft skills training.
  • Strong analytical and data handling skills, with the ability to interpret data and make recommendations for process improvements.
  • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.

 

Education and Qualifications:

  • Graduate degree from a reputable university.
  • At least 5 years of experience in training and development, preferably in the BPO industry.

 

Role Details:

  • Industry Type: IT Services & Consulting
  • Department: Teaching & Training
  • Employment Type: Full Time, Permanent


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