
Food and Beverage Service Expert
2 weeks ago
Customer Service Representative Role Summary
About the PositionThis is a great opportunity to join our team as a Customer Service Representative. As a key member of our service staff, you will play a vital role in delivering exceptional food and beverage service to our members and guests.
Key Responsibilities:- Welcome and serve members and guests with a smile, presenting menus and assisting with food and beverage selections
- Take accurate orders and coordinate with the kitchen and bar teams to ensure seamless service
- Maintain impeccable table setup and cleanliness throughout each service period
- Demonstrate a strong presence on the floor to anticipate guest needs and resolve issues promptly
- Offer personalized menu recommendations and provide detailed information about ingredients and preparation methods
- Follow established service delivery protocols, billing procedures, and table turnover guidelines
- Support the successful execution of private dining experiences and member events
- Monitor inventory levels of service equipment and collaborate with the stewarding team as needed
- 0 - 2 years of experience in food and beverage service or hospitality operations
- Excellent communication skills and a customer-centric mindset
- A solid understanding of basic F&B service etiquette and order-taking protocols
- Presentation and grooming that exudes professionalism and confidence
- The ability to thrive in a fast-paced environment while maintaining attention to detail
- Familiarity with point-of-sale systems is an added asset
- Flexibility to work varied shifts, weekends, and holidays as per operational demands
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