Food Service Technology Deployment Professional

2 days ago

Thoothukudi, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 9,00,000
Technical Deployment Specialist

Sapaad is a unified commerce platform delivering world-class software solutions for the food and beverage industry.

We empower thousands of businesses across multiple countries with our innovative features.

Job Overview

You will combine technical expertise, customer engagement, and product advocacy to deliver exceptional solutions and support.

Key Responsibilities:
  • Develop a deep understanding of Sapaad's software products and services.
  • Act as the primary point of contact for customers, building trust-based relationships.
  • Understand each client's business requirements and configure their Sapaad account accordingly.
  • Lead onboarding and deployment activities at customer sites, including hardware setup.
  • Conduct training sessions for restaurant staff—cashiers, managers, and F&B managers.
  • Share best practices to help restaurants maximize the value of Sapaad.
  • Provide remote and on-site support, ensuring high availability for your portfolio of customers.
  • Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes.
  • Escalate critical issues promptly while coordinating with internal teams for resolution.
  • Communicate with users in clear, friendly, and professional language (verbal and written).
  • Proactively engage with clients to anticipate needs and offer solutions.
  • Delight customers and turn them into brand ambassadors for Sapaad.
Requirements:
  • 0–2 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains.
  • Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks).
  • Excellent communication skills in English and at least one regional Indian language.
  • Ability to train and educate end users across different roles.
  • Strong problem-solving skills, independent thinking, and ability to work under pressure.
  • Highly available and willing to travel locally within the assigned metro city for client visits.
  • Passion for technology, customer success, and delivering great user experiences.

Join a fast-paced, innovative team of developers, designers, and product experts who are passionate about technology and customer success. Grow your career in a dynamic, product-focused environment.

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