Customer Onboarding Specialist

1 day ago


Bengaluru, Karnataka, India beBeeOnboarding Full time ₹ 6,00,000 - ₹ 11,00,000
Job Overview

We are seeking an experienced support professional to join our team as a Customer Onboarding Specialist. In this critical role, you will be responsible for providing top-notch customer support and ensuring their seamless onboarding experience.

About the Role

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to handle multiple tasks simultaneously while maintaining a high level of productivity. They will work closely with internal teams to resolve issues efficiently and provide recommendations for process improvements.

Key Responsibilities
  1. Customer Support: Respond to customer inquiries via phone and digital channels, addressing their concerns and resolving issues in a timely manner.
  2. Product Education: Educate customers about our products and services, promoting our brand values and features.
  3. Performance Metrics: Meet daily productivity and quality metrics, ensuring consistent delivery of high-quality results.
Requirements
  1. Process Adherence: Adhere to established processes and guidelines for customer interactions, maintaining consistency and accuracy.
  2. Escalation: Identify and escalate issues to relevant internal teams, ensuring prompt resolution and minimizing impact on customers.
  3. Improvement Suggestions: Recommend process improvements to enhance the customer experience, leveraging feedback and data analysis to inform decision-making.


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