
Senior Operations Manager
5 hours ago
Operations Leadership Opportunity
This role involves leading the management of operations across Life and Pension sub-processes. The ideal candidate will have expertise in managing teams and process areas, ensuring adherence to standards and quality assurance.
The job entails:
- Managing operations across Life and Pension sub-processes, including PRSA, ARF, S&I, Claims, and Servicing.
- Leading domain-specific Centers of Excellence for New Business and Servicing.
- Driving training, knowledge management, and SME development using GenAI tools.
- Collaborating with Risk & Compliance, Quality, and Transformation teams to ensure 3LoD readiness.
- Supporting transition activities, including KT, ramp-up, and monitored production.
- Implementing process improvements and automation opportunities to enhance efficiency.
Qualifications & Experience
- 8+ years in insurance operations with domain specialization in Life & Pensions.
- Experience in managing teams across multiple locations and process areas.
- Strong understanding of Irish regulatory landscape and insurance product lifecycle.
- Exposure to transformation tools and automation platforms.
- Experience in training, SOP development, and compliance audits.
Key Skills
- Domain expertise in Life and Pension operations.
- People and process management.
- Quality and compliance orientation.
- Strong analytical and communication skills.
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