IT Services Director

1 week ago

Thiruvananthapuram, Kerala, India beBeeService Full time ₹ 1,50,00,000 - ₹ 2,20,00,000
Job Title: IT Service Assurance Manager

We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment.

  • Main Responsibilities:
  • Oversee global IT service delivery across all locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning multiple regions.
  • Manage day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams.
  • Build and sustain strong relationships with outsourced IT partners and other vendors to ensure service levels are maintained.
  • Align IT services with evolving business priorities and ensure timely communication and translation of those priorities across IT teams.

Required Skills:

  • 10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred.
  • Strong understanding of GxP regulations, system validation (CSV), and compliance frameworks required.
  • Demonstrated experience managing cross-functional teams and vendors in a matrix environment.

Preferred Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • ITIL v4 certification (Foundation or higher) is mandatory.

About This Role:

This is an exciting opportunity for a skilled IT professional to take on a leadership position and drive success in our organization.

The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and possess a strong ability to analyze complex problems and implement effective solutions.

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