Senior Customer Experience Manager

3 days ago


Amrāvati, Maharashtra, India beBeeCustomerCentricity Full time ₹ 15,00,000 - ₹ 18,00,000
Job Overview

Lead a team of professionals to drive business growth and excellence in customer experience.

Spearhead daily, weekly and monthly performance reports to measure progress and identify areas for improvement.

Collaborate with the management team to develop strategies that enhance workflows, processes and employee engagement.

Provide coaching and feedback to team members to boost their skills and confidence.

Develop and implement process improvements to streamline operations and maximize efficiency.

Build strong relationships with internal stakeholders to ensure seamless production and delivery.

Support the development of employees through training, mentoring and career growth opportunities.

Foster a positive and inclusive work environment that promotes diversity, equity and inclusion.

Identify and address any potential risks or issues that may impact business objectives.

Collaborate with other departments to achieve organizational goals and objectives.

Requirements:
  • Excellent leadership and communication skills
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Experience in team leadership and management
  • Knowledge of MS Office and relevant software applications
  • Positive attitude and strong work ethic


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