Senior Service Management Specialist

3 days ago

Cochin, Kerala, India beBeeSpecialist Full time US$ 15,00,000 - US$ 17,00,000
Job Overview

We are seeking a skilled Senior Service Management Specialist to join our team.

The ideal candidate will have 14+ years of experience in governing BMC Helix ITSM, with hands-on knowledge of BMC tools, specifically on Helix ITSM (SaaS) and Helix Discovery.

A strong understanding of UI/UX tools and Human Centric Design is also essential.

Key Responsibilities
  • Platform administration, AI driven Automations, Optimizations & Integrations
  • License Management, Driving policies and procedures to platform governance
  • Initiate and Lead Tool enhancements and Automations for process improvements
Requirements
  • Self-driven with significant experience in leading support for large, complex, multi-functional environments
  • Prior meaningful technology and business work experience, including experience in Vendor management and Finance management
  • Experience with Scrum, Kanban, or other Agile development techniques
Benefits

This critical leadership role offers a unique opportunity to drive organization objectives and platform stability.

The successful candidate will be accountable for Request Management and drive Continuous improvement and volume reductions by adopting innovative technical solutions.

They will also lead KPI and Reporting for all Service management processes.

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