IT Infrastructure Manager

1 month ago

Delhi, Delhi, India Creative Arts Education Society Full time

About the Role:

We are seeking a highly skilled IT Infrastructure Manager to join our team at Creative Arts Education Society. As an IT Infrastructure Manager, you will be responsible for developing and managing enterprise system infrastructure & Data Centres across Locations.

Key Responsibilities:

  • Develops and manages enterprise system infrastructure & Data Centres across Locations
  • Managing technology infrastructure and assets across locations and coordinating with the team to maintain and support the company's technology hardware and software
  • Analyzing technical needs, requirements, and the state of the server storage and virtualization infrastructure, design integration, and operations
  • Managing emerging technologies in support of systems development efforts and recommending technologies that will increase cost-effectiveness and systems flexibility
  • Recommending, developing, implementing, and maintaining new and existing technology infrastructures
  • Acquiring new software and hardware, negotiating service contracts, and building relationships with vendors and service providers
  • Managing Information Technology's engineering & operations staff
  • Leading efforts to research and pilot new technology to improve Infrastructure service
  • Developing processes to streamline and automate routine tasks
  • Delivering performance metrics on KPIs
  • Analyzing problems and communicating with end users and department managers to assess needs and determine optimum solutions to IT concerns
  • Documenting all communication and tasks performed, including closing out help desk requests when completed
  • Managing capacity planning of all production hardware, servers, and storage proactively submitting recommendations or proposals to meet business demand
  • Researching and assessing any capital equipment needs
  • Communicating project plans to appropriate staff and department managers as well as outlining any end user process changes
  • Managing efforts to build and deliver System and Storage infrastructure
  • Ensuring development team productivity and identifying opportunities for greater departmental efficiencies and quality by
  • Assigning projects among staff, taking into consideration staff skill set and workload
  • Evaluating and monitoring staff workload to ensure projects are on time, affecting change when necessary
  • Interacting with various internal and external groups to facilitate successful project completion
  • Implementing and managing the introduction of new technology and departmental tools
  • Keeping department head advised of current issues
  • Providing technical support and guidance to all internal and external application users by
  • Answering questions regarding systems infrastructure design
  • Assisting in writing technical documentation and Work Instructions
  • Responding to help desk requests in a timely fashion, facilitating, and coordinating emergency issues
  • Serving as a liaison between Information Technology and other departments by
  • Proactively cultivating and maintaining effective working relationships with all functional groups
  • Assisting in analyzing processes and process changes for greater efficiency
  • Cloud Computing:
  • Serves as a technical SME for Data Center and Disaster Recovery solutions planning and review
  • Hands-on experience in formulating IT Roadmap and assessment, identifying key improvement areas in IT, and providing recommendations
  • Extensive experience in IT Infrastructure Management and planning, including Data Center Management, BCP, IT Infrastructure solution sizing, network connectivity solutions, IT Review, etc.
  • Understanding of ITIL processes and formulation of various processes and policies, designing and evaluation of RFPs/Scope of Work, Bid Management, and vendor management
  • Recommend technology strategy by understanding key client objectives, diagnosing and mapping client requirements, articulating solution risks and barriers, recommending delivery approaches, preparing time estimates, and planning full project life cycle
  • AWS cloud experience is must
  • Good understanding and concepts
  • Cloud infra knowledge (AWS/SFDC/Azure)
  • Service deployment (Python/IIS etc)
  • Server monitoring
  • RDBMS administration
  • Good hands-on experience with M365 and Exchange
  • Customer-facing skills to represent AWS/Azure well within the customer's environment
  • Good understanding of multiple cloud platforms (Azure, AWS), IT data center delivery models, Business processes, Technologies, and Infrastructure
  • Excellent communication skills
  • Educational Qualifications:
  • BS level technical degree or equivalent experience; Computer Science or Engineering background preferred
  • Key Competencies:
  • Must Have:
  • Good Communication Skills - English Language
  • Good to have skills:
  • A track record as a coach, mentor, and developer of talent
  • An ability to drive to big picture goals and milestones while valuing and maintaining a strong attention to detail
  • An ability to quickly identify and drive to the optimal solution when presented with a series of constraints
  • Demonstrated ability in people management, strategic planning, risk management, change management, and project management
  • Excellent judgment, analytical thinking, and problem-solving skills
  • Experience working with quality management approaches, techniques, and principles
  • Full understanding of software development lifecycle best practices
  • Self-motivated individual that possesses excellent time management and organizational skills
  • Strong cross-functional collaboration skills, relationship-building skills, and the ability to achieve results without direct reporting relationships
  • Strong sense of personal responsibility and accountability for delivering high-quality work both personally and at a team level

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