IT Infrastructure Manager
1 month ago
We are seeking an experienced IT Infrastructure Manager to join our team at Trilegal. The successful candidate will be responsible for ensuring the smooth operation of our IT infrastructure and services, with a focus on uptime, security, and customer satisfaction.
Key Responsibilities:- Develop and implement strategies to ensure 99.5% uptime for IT infrastructure and services
- Monitor and analyze system health, capacity utilization, and report analysis to identify areas for improvement
- Provide daily, weekly, and monthly reports on system health and plans with timelines for strategic initiatives
- Procure and manage IT services and vendors, including inward goods acceptance and payment management
- Work with Microsoft services such as O365 email, AD, WSUS, and other network systems
- Escalate level one issues and manage customer satisfaction and speedy resolution
- Understand business needs and apply IT product knowledge to meet those needs
- Analyze business obstacles, identify opportunities, and scope potential initiatives
- Execute high-quality discussions with business stakeholders using advanced questioning and influencing skills
- Map out key players for technology initiatives and determine/document appropriate strategy
- Establish productive relationships with internal and external stakeholders
- Coach and train partners, programs, and events, following IT methodology and best practices
- Proactively prospect in the software domain to create opportunities and interact with top management
- Support initiatives that ensure product profitability by maintaining high customer satisfaction
- Monitor and work on end-user service delivery and SLA Compliance
- Promptly respond and resolve incidents reported via email/phone, prioritizing senior members
- Manage the support team, providing daily/weekly reporting
- Implement effective IT security applications to ensure data security, coordinating with other IT team members
- Periodically review with end-user vendors and negotiate pricing of capital expenses
- Follow new technology evaluation of laptops, printers, and end-user applications
- Support initiatives that ensure product profitability by maintaining high customer satisfaction
- Ensure 99.5% uptime for IT Network infrastructure and services using monitoring systems, health checks, capacity utilization, and report analysis
- Work on network systems like UTM, switches, DLP, SIEM, VOIP PBX
- Provide plans with timelines on strategic network-related initiatives and daily, weekly, monthly reports for network health
- Have infosec aptitude aligned with ISO, SOC, NIST security standards; draft procedures for network hardening, SOP
- Assist with procurement by multiple vendor evaluation, POC, selection, completing inward goods acceptance, managing implementation
- Be the escalation point for level two issues to internal customers and manage infosec questionnaires from external clients
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