Senior AI Security Specialist

7 days ago

Rajahmundry, Andhra Pradesh, India beBeeSecurity Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

We are seeking a skilled professional to fill the role of Staff Technical Support Engineer. As a member of our team, you will be responsible for providing expert technical support and guidance to customers and partners.

The ideal candidate will have a deep understanding of AI Access Security and SaaS Security, as well as excellent problem-solving and communication skills. In this role, you will work closely with cross-functional teams to drive product improvements and customer success.

Key Responsibilities:

  • Provide advanced technical support to customers and partners in the areas of AI Access Security and SaaS Security
  • Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications
  • Offer best practices and configurations to optimize security solutions for customers
  • Manage and resolve support cases efficiently
  • Conduct fault isolation and root cause analysis for technical issues
  • Author and publish Technical Support Bulletins and other knowledge base documentation
  • Collaborate with cross-functional teams to drive product improvements and customer success

What You'll Need:

  • Expert-level knowledge of AI Access Security and SaaS Security
  • Excellent problem-solving and communication skills
  • Ability to work independently and collaboratively as part of a team
  • Strong analytical and troubleshooting skills

Why Choose Us?

We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the industry.

Travel Requirements:

This role may require occasional travel to customer sites or company locations.

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