Help Desk Professional

3 days ago

Aurangabad, Maharashtra, India beBeeSupport Full time ₹ 45,00,000 - ₹ 75,00,000

We are seeking a skilled professional to provide timely technical support and ensure prompt resolution of incidents.

Key Responsibilities:
  • Deliver first-level technical support via phone, email, and in-person communication channels.
  • Evaluate and qualify the request to determine the necessary course of action.
  • Diagnose and troubleshoot hardware, software, and network issues efficiently using problem-solving skills.
  • Assist with the installation, configuration, and maintenance of computer systems and peripherals.
  • Process and execute demands/resolve incidents following established procedures and service level agreements.
  • Record, track, and document incidents/service requests using a ticketing system.
  • Communicate effectively with users to understand their technical issues and provide clear instructions and solutions.
  • Follow up with users to ensure issues are resolved to their satisfaction.

Required Skills and Qualifications:

Technical Skills:
  • Basic understanding of computer hardware, software, and networking concepts.
  • Familiarity with Windows and/or Mac operating systems.
  • Knowledge of common office software applications (e.g., Microsoft Office Suite).
Soft Skills:
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Customer-oriented with a friendly and patient demeanor.
  • Certifications: ITIL Foundation or other relevant certifications are highly valued.

Why Work With Us:

We value our employees and strive to create a positive work environment that fosters growth and development.

Our team is dedicated to delivering exceptional results and providing top-notch support to our clients.

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