Help Desk Specialist

1 week ago


Aurangabad, Maharashtra, India beBeeSupportEngineer Full time ₹ 40,00,000 - ₹ 80,00,000
Job Overview

We are seeking an experienced Support Engineer to provide exceptional customer support.

Key Responsibilities:
  • Infrastructure Monitoring: Regularly monitor vital server parameters such as CPU, Memory, Hard disk size, Log size, and other critical metrics on a scheduled basis.
  • Performance Issue Reporting: Report any performance issues encountered on the Servers to the relevant teams if they exceed established thresholds.
  • Scheduled Task Management: Monitor scheduled tasks on the system and ensure their successful completion. If a task fails, rerun it to prevent any disruptions.
  • Technical Error Resolution: Report technical errors to the L2/L3 teams for resolution and assist in troubleshooting processes.
  • Ticket Management: Monitor the Ticketing system for new items/tickets, update them with initial responses, and gather additional details from business/end-user teams or other departments as required.
Required Skills:
  • Customer-Facing Experience: At least 3+ years of customer-facing experience is mandatory.
  • Infrastructure/Application Support: Should have managed either application or infrastructure support at the L1 level for at least 3 years.
  • IAM System Support: SailPoint or IAM system support experience is highly desirable.
  • Communication Skills: Strong written and verbal communication skills are essential for responding to customers within defined SLAs.
  • Technical Background: A technical background in Java, Scripting would be an added advantage.

The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment.



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