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1 week ago
We are seeking an experienced Support Engineer to provide exceptional customer support.
Key Responsibilities:- Infrastructure Monitoring: Regularly monitor vital server parameters such as CPU, Memory, Hard disk size, Log size, and other critical metrics on a scheduled basis.
- Performance Issue Reporting: Report any performance issues encountered on the Servers to the relevant teams if they exceed established thresholds.
- Scheduled Task Management: Monitor scheduled tasks on the system and ensure their successful completion. If a task fails, rerun it to prevent any disruptions.
- Technical Error Resolution: Report technical errors to the L2/L3 teams for resolution and assist in troubleshooting processes.
- Ticket Management: Monitor the Ticketing system for new items/tickets, update them with initial responses, and gather additional details from business/end-user teams or other departments as required.
- Customer-Facing Experience: At least 3+ years of customer-facing experience is mandatory.
- Infrastructure/Application Support: Should have managed either application or infrastructure support at the L1 level for at least 3 years.
- IAM System Support: SailPoint or IAM system support experience is highly desirable.
- Communication Skills: Strong written and verbal communication skills are essential for responding to customers within defined SLAs.
- Technical Background: A technical background in Java, Scripting would be an added advantage.
The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment.
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