Help Desk Professional

4 days ago

Aurangabad, Maharashtra, India beBeeSupport Full time ₹ 50,00,000 - ₹ 95,00,000

Job Title: Help Desk Professional

A career opportunity has arisen for a skilled Help Desk Professional to join our dynamic team. As the first point of contact for technical assistance, you will play a critical role in delivering exceptional user support.

Key Highlights:

  • Exceptional Communication Skills – Ability to interact professionally and clearly with users across all levels.
  • IT Support Experience – Exposure to troubleshooting, ticketing systems, and resolving technical issues.

Key Responsibilities:

  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Log all user service tickets in ITSM systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.

Required Skills:

  • Excellent communication skills – both verbal and written.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to service excellence.
  • Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).

About the Role:

This is an excellent opportunity for individuals who are passionate about delivering top-notch user support and possess strong communication skills. If you are a self-motivated and detail-oriented individual who is able to work effectively in a fast-paced environment, we encourage you to apply.

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