Business Process Consultant
3 weeks ago
We empower business transformation
SAP is a leader in enterprise software, enabling organizations to run better. As a Business Process Consultant at SAP, you will be part of a collaborative team focused on delivering exceptional customer service. Your expertise will drive the transformation of end-to-end business processes, ensuring seamless customer experiences.
Key Responsibilities:
- Provide strategic advisory services to Utilities customers, leveraging SAP S/4 HANA for Utilities and related solutions.
- Design and configure end-to-end customer service processes, including Fast Move-In/Move-Out, Disconnection/Reconnection, and Meter Install/Removal/Replacement.
- Collaborate closely with team members to ensure customer success and deliver value through SAP's service offerings.
- Engage with C-level stakeholders to understand business requirements and propose innovative solutions.
- Provide expert consulting services for customers and projects on Customer Engagement solutions.
Your qualifications:
- Minimum 10 years of experience, with 3-4 years in a lead customer engagement/customer service consultant role.
- Expertise in designing and delivering end-to-end customer service processes for Utilities customers.
- Strong analytical and problem-solving skills, with excellent communication and presentation skills.
- Experience working with regulated/de-regulated market environments and SAP's S/4 HANA Utilities solution.
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