Techno Functional Consultant

5 days ago


Bengaluru, Karnataka, India MonoSpear Technologies Pvt Ltd Full time

About MonoSpear Technologies Pvt Ltd:

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MonoSpear Technologies Pvt Ltd is a leading provider of innovative technology solutions. We are committed to delivering high-quality services that meet the evolving needs of our clients.

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Job Description:

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As a Techno Functional Consultant - Business Process Improvement, you will play a key role in analyzing and improving business processes, implementing and configuring Microsoft Dynamics CRM solutions, and providing end-to-end consultancy for various customer requirements.

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About the Role:

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The successful candidate will have 6+ years of experience in CRM consulting, with at least 3+ years specifically in Microsoft Dynamics CRM. You will also have experience with Salesforce.com administration and configuration. Strong analytical and problem-solving skills are essential to address business challenges, as well as deep knowledge of business processes in sales, customer service, and marketing.

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Key Responsibilities:

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  • Analyze, design, and implement CRM solutions for business needs">
  • Manage the Salesforce.com and Microsoft Dynamics CRM environments, ensuring they are running efficiently">
  • Troubleshoot and resolve complex technical issues with CRM systems">
  • Provide recommendations for CRM best practices and process improvements">
  • Customize CRM workflows, forms, dashboards, and reports">
  • Ensure CRM integrations with other enterprise systems are seamless">
  • Conduct training sessions and create training materials for CRM users">
  • Provide post-implementation support and maintenance for CRM systems">
  • Collaborate with stakeholders to capture business requirements and translate them into CRM solutions">
  • Document configurations, processes, and changes to the CRM system">
  • Stay updated on the latest Microsoft Dynamics CRM features, tools, and trends">
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Qualifications and Skills:

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The ideal candidate should possess a Bachelor's degree in Business Administration, IT, Computer Science, or a related field. A Master's degree is a plus. In addition to education, the following skills and qualifications are required:

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  • ">
  • 6+ years of experience in CRM consulting, with at least 3+ years specifically in Microsoft Dynamics CRM">
  • Experience with Salesforce.com administration and configuration">
  • Strong analytical and problem-solving skills">
  • Deep knowledge of business processes in sales, customer service, and marketing">
  • Prior experience in system integration, data migration, and troubleshooting">
  • Proficiency in Microsoft Dynamics CRM, including customizations, workflows, forms, and reports">
  • Strong knowledge of CRM-related technologies, integrations, and APIs">
  • Hands-on experience with Salesforce.com administration (profiles, permissions, workflows, reports)">
  • Familiarity with cloud technologies, databases, and business intelligence tools is an added advantage">
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Salary: $140,000 per annum

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Location: Our office location is not specified, but we can provide remote work options

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This role requires a strong passion for technology and business process improvement. If you are a motivated and experienced professional looking for a new challenge, please apply.



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