Contract Management Professional
16 hours ago
About the Opportunity
">Join our team as a Renewal Specialist and play a critical role in driving customer retention and revenue growth. You will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our Digital Operations/Security business unit.
">Key Responsibilities
">- ">
- Manage client relationships and negotiate contract renewal terms to maximize retention and satisfaction.">
- Develop and implement strategies to drive renewal rates and customer retention.">
- Collaborate with internal teams to ensure seamless renewal processes.">
Requirements
">- ">
- 5+ years of experience in a customer-facing role, ideally within digital/security services, SaaS, or technology operations.">
- Proven experience managing contract renewals and achieving high customer retention rates in the context of digital products or services.">
- Strong communication and negotiation skills, with the ability to articulate the value of services to both technical and business audiences.">
- Excellent data analysis skills, including the ability to interpret customer usage data, identify trends, and generate actionable insights.">
- Proficiency with CRM tools (e.g., Salesforce) and contract management systems.">
- Ability to work collaboratively with cross-functional teams in a fast-paced, dynamic environment.">
Compensation
">Estimated salary: $85,000 - $110,000 per annum, depending on location and experience. Competitive benefits package and opportunities for professional growth and development.
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