
Customer Communication Specialist
2 weeks ago
We are seeking a highly skilled Customer Interaction Specialist to manage both inbound and outbound customer communications. The ideal candidate will be responsible for handling a wide range of customer service inquiries, resolving issues, and conducting proactive outreach to meet business objectives.
Key Responsibilities- Handle inbound calls from customers, addressing their questions, concerns, and service requests with professionalism and efficiency.
- Make outbound calls to follow up on customer inquiries, conduct surveys, or inform customers about new products or services.
- Provide accurate and comprehensive information to customers, ensuring a high level of first-call resolution.
- Document all customer interactions, including details of the inquiry and the resolution, in our CRM system.
- Collaborate with other team members and departments to escalate complex issues and ensure a seamless customer experience.
- Meet and exceed key performance indicators (KPIs) related to call volume, quality, and customer satisfaction.
- Excellent verbal communication and active listening skills.
- The ability to switch between inbound and outbound calling tasks with ease.
- A strong customer-centric mindset with a positive and patient demeanor.
- Proficiency in using computer systems and CRM software.
- Strong problem-solving and conflict-resolution abilities.
- The ability to work efficiently in a fast-paced environment.
- A commitment to maintaining a high standard of quality in all interactions.
We offer a competitive compensation package, opportunities for growth and development, and a dynamic work environment that supports your success.
What We OfferYou'll have the chance to work with a talented team, contribute to our mission, and make a real impact on our customers' lives.
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