Technical Operations Director

1 week ago


Hyderabad, Telangana, India Amazon Web Services India Private Limited Full time
About the Role

Amazon Web Services India Private Limited is seeking an experienced Operations Manager to lead a team of Support Engineers in India.

Job Description

As a Technical Operations Manager, you will be responsible for managing the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met. You will drive personnel management, ensuring the engineers have what they need to provide best-in-class support.

Key responsibilities include:

  • Managing the day-to-day operations of the shift
  • Driving personnel management to ensure engineers have what they need
  • Participating in the hiring process to build and grow the team
  • Influencing senior support engineers and development teams to improve the customer support experience
  • Proposing, driving, and implementing initiatives to maximize the customer support experience
  • Effective management of the engineering team to keep their focus on customers while developing their careers
  • Escalation handling and guiding engineers to the proper teams
  • Driving effective business and technical discussions

A day in the life of an AWS India Support Manager may include coaching and mentoring new hires, developing internal and external facing content, delivering training, partnering with development teams, and working with leadership on process improvement and strategic initiatives.

About the Team

Diverse Experiences: Amazon values diverse experiences and encourages candidates from all backgrounds to apply.

About Amazon Web Services

Amazon Web Services is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why AWS?

We value work-life harmony and strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Requirements

To be successful in this role, you'll need:

  • 9+ years of experience in technical support, engineering, or operations environment
  • 5+ years of experience managing technical teams
  • BE/B.Tech or equivalent degree; higher education preferred
  • Strong understanding of technology management and proven track record of driving improvement programs
  • Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
  • Strong verbal and written communication skills

International experience is an added bonus, and a track record of achieving a balance between innovative thinking and customer and quality focus is preferred.

AIML skills are also preferred, but not necessary.



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