Chief Digital Innovation Officer

3 days ago


Nashik, Maharashtra, India beBeeDigitalTransformation Full time ₹ 15,00,000 - ₹ 25,00,000
Lead Digital Transformation

We are seeking a professional to drive our digital transformation initiatives within the call center operations.

Key Responsibilities:
  • Develop and drive digital strategies aligned with business goals and objectives.
  • Manage and optimize digital channels: chat, email, web, self-service, and other platforms.
  • Use data analytics to boost efficiency and customer satisfaction through effective process improvement.
  • Lead the integration of AI, automation & emerging technologies to enhance digital experiences.
  • Collaborate cross-functionally with CX, IT, and Ops teams to achieve common goals.
  • Track key performance indicators (KPIs) and report the impact of digital initiatives on business outcomes.
Required Skills and Qualifications:
  • 5+ years of experience in digital strategy, digital operations, or customer experience.
  • Strong knowledge of call center tools, platforms, and KPIs to drive digital transformation.
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms.
  • Excellent communication, leadership, and problem-solving skills to drive digital innovation.
  • Ability to adapt quickly to evolving technology and customer trends to stay ahead of the competition.
Preferrable Skills:
  • Background in B2C/B2B customer service environments to drive customer-centric digital transformation.
  • Certifications in digital marketing, Agile, or CX tools to demonstrate expertise in digital strategy.


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