Travel Agent

2 weeks ago


Mumbai, Maharashtra, India Etraveli AB Full time

Etraveli Group is a leading company in the online travel industry, providing tech solutions and fulfillment capabilities for flight sales. Our mission is to simplify travel for customers and create opportunities for our team members. With a diverse team of over 2500 professionals, we strive to be the best in the industry.

Our company has major offices in Sweden, Canada, Greece, India, Poland, and Uruguay. We are looking for enthusiastic and ambitious individuals to join our sales team in a fast-paced environment.

Job Responsibilities:

  • Process schedule change reservations with a minimum of 40 PNRs per day
  • Handle customer inquiries and resolve schedule change bookings
  • Report to the Team Lead to achieve sales goals
  • Check airline queues and contact airlines for alternate options
  • Follow up with customers to share available flight options
  • Handle misconnections and confirm flights with airlines
  • Adapt to new situations and challenges in a dynamic environment

Requirements:

  • Minimum 1 year of experience in customer service
  • Knowledge of the travel industry is a plus
  • Excellent written and verbal communication skills
  • Ability to work in different shifts, including night shifts
  • Self-learning and initiative are essential

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