IT Infrastructure Support Specialist
6 days ago
Job Summary
The Expedite Hire is seeking an IT Systems Administrator to join their global team. This role provides first and second-level support for technical infrastructure, including laptops running Windows OS, mobile devices, end-user applications, and services.
Responsibilities
- Install, diagnose, repair, maintain, and upgrade hardware, software, and IT services in a timely and accurate fashion.
- Troubleshoot problem areas and provide end-user assistance where required.
- Ensure end-to-end user experience and provide a single point of contact for users' incidents and requests.
- Provide white glove support experience for senior management.
- Log and track incidents and requests and follow up with other resources to ensure incidents are resolved and requests are fulfilled.
Requirements
- At least 5 years of experience in an IT systems administration function in a global company in the retail or technology sector.
- Passionate about providing service, maintains a professional demeanor, and is pleasant using proper customer service skills.
- Ability to work in a team-oriented, collaborative environment.
- Familiar with IT Service Management and ticketing tools, including experience with ServiceNow.
- Extensive computer equipment support experience with PC and Mac computers and mobile devices iOS/Android.
- Hands-on hardware troubleshooting experience.
- Technical knowledge of current protocols, operating systems, and standards, including Windows OS, MacOS, MS Office, and other productivity tools.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Effective interpersonal skills.
- Analytical and problem-solving abilities, with keen attention to detail.
Salary Range
$80,000 - $120,000 per year, depending on experience and qualifications.
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