Operational Excellence Manager for Workplace Transformation

7 days ago


Alleppey, Kerala, India Quess Corp Limited Full time

About the Role:

The AVP of Facilities & Administration will be responsible for overseeing and managing all aspects of facilities management, administration, and workplace operations to ensure seamless support for business operations in a dynamic BPO environment.

Key Responsibilities:

  • Facilities Management: Oversee the maintenance, safety, and security of multiple office facilities across locations. Develop and implement policies for effective space utilization, infrastructure planning, and workplace optimization.
  • Administration: Manage day-to-day administrative operations, including procurement, inventory management, and travel arrangements. Implement best practices and standard operating procedures for administrative functions.
  • Leadership & Team Management: Lead and mentor teams across facilities and administrative functions to ensure high performance and professional growth. Drive a culture of accountability, innovation, and customer-centric service delivery.
  • Stakeholder & Vendor Management: Engage with internal stakeholders to understand and address facility and administrative requirements. Negotiate contracts and manage vendor performance to ensure quality services and cost-efficiency.

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Facilities Management, or a related field. MBA or equivalent is a plus.
  • 12+ years of experience in Facilities & Administration, with at least 5 years in a leadership role. Proven experience in the BPO industry managing multi-site operations.

Estimated Salary: ₹30,00,000 - ₹50,00,000 per annum, depending on qualifications and experience.

About Quess Corp Limited:

Quess Corp Limited is India's leading business services provider, leveraging its extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. The company provides a host of technology-enabled staffing and managed outsourcing services across various processes.



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