Academic Operations Specialist

1 week ago

Alleppey, Kerala, India AKM Global Full time
Job Overview

We are seeking a highly organized and detail-oriented Academic Operations Specialist to join our team at AKM Global. This role is responsible for planning, scheduling, and managing educational classes, coordinating with instructors, handling payments, maintaining social media presence, and providing administrative support.

This position offers the opportunity to make a meaningful impact on children's education while contributing to the growth and development of our small but dynamic educational services team.

Responsibilities
  • Schedule Management:
  • Plan and schedule classes for children in coordination with instructors.
  • Ensure accurate communication of schedules to parents, students, and instructors.
  • Monitor class enrollment and adjust schedules as needed.
  • Instructor Coordination:
  • Act as the primary point of contact for instructors.
  • Assist in managing their schedules and ensuring their availability.
  • Payment Handling:
  • Manage the collection and processing of payments for classes and services.
  • Maintain accurate financial records and provide regular updates to management.
  • Social Media Management:
  • Create, post, and manage content on social media platforms to promote programs and activities.
  • Engage with followers and respond to inquiries promptly.
  • Monitor social media performance metrics and recommend improvements.
  • Administrative Support:
  • Summarize meeting discussions and distribute detailed notes to relevant parties.
  • Maintain records, databases, and documentation related to classes, students, and staff.
  • Customer Support:
  • Communicate effectively with parents and guardians, addressing any questions or concerns.
  • Provide timely updates about classes, schedules, and policies.
Requirements

To be successful in this role, you will need:

  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal abilities.
  • Familiarity with social media platforms and basic content creation.
  • Proficiency in basic financial management and record-keeping.
  • Comfortable using scheduling and payment software/tools.
  • Experience in an educational or customer service role is a plus.
Salary & Benefits

The estimated salary for this position is $50,000 - $60,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

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