ServiceNow ITOM Solutions Architect

2 weeks ago

Alleppey, Kerala, India FolkServ Full time
About the Role

FolkServ is seeking a seasoned ServiceNow ITOM Architect to design, implement, and optimize our IT operations management solutions.

This full-time role will be responsible for leading the architecture of ServiceNow ITOM modules, ensuring alignment with industry best practices and organizational requirements.

Key Responsibilities:
  • Architecture & Design: Develop and lead the design of ServiceNow ITOM solutions, incorporating industry best practices and meeting business needs.
  • Implementation: Oversee the implementation of ITOM modules such as Discovery, Service Mapping, Event Management, Orchestration, and other relevant components.
  • Customization & Configuration: Customize and configure ServiceNow ITOM applications to meet specific business requirements, ensuring seamless integration with other ServiceNow modules.
  • Optimization: Continuously assess and optimize ITOM solutions to improve performance, reliability, and scalability.
  • Collaboration: Work closely with ITSM, ITBM, and other ServiceNow teams to ensure cohesive and integrated solutions across the platform.
  • Stakeholder Engagement: Collaborate with business stakeholders to understand their requirements and translate them into effective ITOM solutions.
  • Documentation & Mentorship: Maintain detailed architectural and design documentation, including data models, workflows, and integration points. Provide guidance and mentorship to junior team members and other stakeholders on ITOM best practices.
Required Qualifications:
  • Experience: Minimum 9+ years of experience, with at least 5+ years focused on ServiceNow and 3+ years in ITOM.
  • Expertise: Deep knowledge of ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration, etc.
  • Certifications: ServiceNow Certified Implementation Specialist – ITOM or equivalent certifications.
  • Technical Skills: Strong understanding of IT infrastructure, cloud computing, networking, and monitoring tools.
  • Problem-Solving & Communication: Excellent analytical and problem-solving skills with the ability to troubleshoot complex issues, and strong verbal and written communication skills.
  • Project Management: Experience in managing ITOM implementation projects from planning through to completion.
Estimated Salary: $120,000 - $150,000 per year

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