Senior Facilities Operations Manager

7 days ago


Alleppey, Kerala, India Quess Corp Limited Full time

Quess Corp Limited: Unlock Your Potential

We are a leading business services provider in India, leveraging our expertise and digital platforms to drive client productivity through outsourced solutions. Our extensive domain knowledge enables us to deliver cutting-edge staffing and managed outsourcing services across various processes.

With over 644 locations across India, South East Asia & North America, we have unmatched geographic presence and scale with 5,00,000+ people & 3000 + clients. Our culture is built on empowering employees to grow and be their best selves while providing a safe, inclusive, and nurturing work environment.

Job Overview:

The AVP of Facilities & Administration will oversee and manage all aspects of facilities management, administration, and workplace operations to ensure seamless support for business operations in a dynamic BPO environment. This role requires strategic leadership, operational excellence, and the ability to manage diverse teams and vendors while maintaining cost efficiency and compliance with industry standards.

Key Responsibilities:

  1. Facilities Management:
  • Oversee the maintenance, safety, and security of multiple office facilities across locations.
  • Develop and implement policies for effective space utilization, infrastructure planning, and workplace optimization.
  • Manage vendor relationships for facilities services, including housekeeping, maintenance, security, and utilities.
  • Ensure compliance with local and national regulations, including environmental, health, and safety standards.
  • Plan and execute office relocations, expansions, and refurbishments as required.
Administration:
  • Manage day-to-day administrative operations, including procurement, inventory management, and travel arrangements.
  • Implement best practices and standard operating procedures for administrative functions.
  • Lead and monitor service delivery of admin teams to ensure high levels of employee satisfaction.
  • Prepare and manage budgets for facilities and administration, ensuring cost optimization.
  • Oversee records management, documentation, and regulatory filings related to facilities and admin functions.
Crisis Management & Business Continuity:
  • Develop and execute business continuity plans, including disaster recovery and emergency preparedness.
  • Manage risks associated with facilities and administrative operations, ensuring minimal disruption to business processes.
  • Oversee crisis management efforts, including pandemic-related protocols and safety measures.
Leadership & Team Management:
  • Lead and mentor teams across facilities and administrative functions to ensure high performance and professional growth.
  • Drive a culture of accountability, innovation, and customer-centric service delivery.
  • Collaborate with cross-functional teams, including IT, HR, and Operations, to align facilities and admin services with business goals.
Stakeholder & Vendor Management:
  • Engage with internal stakeholders to understand and address facility and administrative requirements.
  • Negotiate contracts and manage vendor performance to ensure quality services and cost-efficiency.
  • Ensure timely renewals of leases, contracts, and licenses for facilities and administrative services.

Requirements:

  • Education: Bachelor's degree in Business Administration, Facilities Management, or a related field. MBA or equivalent is a plus.
  • Experience: 12+ years of experience in Facilities & Administration, with at least 5 years in a leadership role.
  • Proven experience in the BPO industry managing multi-site operations.
  • Technical Skills: Strong knowledge of facilities management tools, compliance regulations, and best practices.
  • Soft Skills: Strong leadership and team management abilities.

Salary:$110,000 - $130,000 per annum (dependent on experience)

Bonus Scheme: Performance-based bonus up to 20% of the annual salary



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